Support
Help and answers for Tile Battle players.
Contact us
Can't find an answer below? Email us and we will get back to you as soon as we can:
[email protected]Frequently asked questions
01How do I sync my account across devices?+
Open Settings → Account in the game and sign in with Google, Apple or email. Signing in links your device to your player account so your scores, battle points and history follow you. Anonymous players can link an account later without losing progress.
02Why is my history empty or missing?+
History is stored in the cloud once you are signed in to an account. Guest (anonymous) players can see local history only. If you signed in after playing as a guest, use the merge option in Settings → Account to bring your old games into the new account. Games with no replay data are not shown.
03How do I make a replay public or share it?+
Sign in on the website (tilebattle.club), open My Account → My replays, and turn a replay ON to feature it on your public profile and the homepage. Use the Copy link button to share any replay directly.
04How do I delete a game from my history?+
Open History in the app, tap the game, then Delete. You can also clear all history from Settings → History.
05I bought something but did not receive it.+
Purchases are processed by Apple or Google. First try restoring purchases from Settings → Account. If the item still does not appear after a minute, contact us with the receipt email and order number.
06How do refunds work?+
Refunds are handled by the store you purchased from: Apple App Store or Google Play. Open your purchase history in the store and request a refund there — we cannot issue store refunds directly.
07I found a bug or a crash. How do I report it?+
Tell us what happened: which device, which screen, and what you did before the issue. Include your player username if you have one. The quickest way is the email below.
08How do I delete my account?+
Use the delete-account option in Settings → Account, or email us and we will remove your account and data (see our Privacy Policy).